run by you
Our members are the masterminds at the heart of everything we do. They are the Bonnie to our Clyde. Here are some of their lovely stories that truly make us run by you.
Let’s begin
-
Did you know?
If you missed out on the biggest and best ever run by you awards yet, you can catch all the glitz and gossip with the videos below.
Leave your footprints in giffgaff’s history
Our members, the little brainboxes, are constantly thinking up new ways to make giffgaff even better. Get involved with our community to make your story a part of ours.
-
Run By You Winners 2017/18
-
Run By You Nominations 2017/18
-
Our members have the best answer
We love a bit of dedication and passion when it comes to our members, helping other members on the community.
-
Magnificient members go underground
We’ve got WiFi on the London Underground since around the middle of 2017. ...
-
The power to cancel
Everyone loves it when they are in control. And that’s just what we did. ...
-
An evening of TV
We all love watching a bit of TV when we get home. And with our E4 sponsorship, we were able to watch great shows with our members. ...
-
Come and join us
2017 set new challenges, and we wanted our next brand campaign to reach new heights. Welcome, ‘The big swim.’ One of our members, Ben, helped us on the creative for the campaign. It was nice to see that he was a giffgaff member as it made us want to work with him even more.
-
New year new phones
It’s the start of a fresh year, and that can only mean one thing: Mobile World Congress (MWC) is just around the corner.
-
Hot from the press
misswotsit is one of the most active community members. And, when asked to join the working from home Educator team, she jumped at the chance ...
-
No place like home
We wouldn’t be where we are today without our members and we really believe that, together, anything is possible.
-
Who's a giffgaff member?
We always try and get our members involved in all sorts of weird and wonderful things we do. This even extends to giffgaff ads. ...
-
The sky's the limit
Our members love helping us improve. Their involvement was particularly important when ...
-
Our 600th idea
It turns out our members love a good scare. We asked them what frightens them the most and received 270 responses. ...
-
House of real fears
It turns out our members love a good scare. We asked them what frightens them the most and received 270 responses.
-
The 1 million minute man
Helping people can give us a warm glow inside, so imagine how woodyuk felt when he hit the 1 million minute mark ...
-
The network won by you
That’s right. giffgaff won the Which? award for Best Telecom Provider of the Year 2015. ...
-
The network run by its members
giffgaff was being noticed for the radical way we approach mobile. With the press giving us the title: “giffgaff, the ‘bonkers’ mobile network, proves that the crowd can run your business for you.” ...
-
Cook up something good in Labs
The community are constantly coming up with creative ideas to leave their legacy and make giffgaff even greater. We launched Labs which made it easier for members to chat about existing ideas and pitch new ones.
-
giffgaff legends make a riot
We teamed up with Riot and invited a bunch of plucky members to divide into teams for a game of League of Legends (that’s the online multiplayer battle game, for you non-gamers out there). The tournament lasted six weeks and even helped a few members become professionals in the eSports industry.
-
Home is where the help is
Our agents help out members who are having a few problems that the community can’t solve ...
-
Who's the boss?
We really do like our members to be in control. In fact, in 2014 for one of our campaigns
-
500 and counting
We’re all about new ideas. Like oxygen or lemon meringue, we just can’t get enough of them ...
-
Welcome to the gaff
In 2013, we hosted our first open house and welcomed members to the gaff for the first time.
-
Transferring your number
Way back in the foggy mists of time the giffgaff SIM was a little less flexible than it is today and didn’t come as a three-in-one package. This made number transfers trickier. Of course, there isn’t a problem that our members can’t solve.
-
He wants to be a millionaire
Some of our members really do go the extra mile when it comes to helping others in the community. Take darrenpainter for instance, since July 2010 ...
-
Everything is awesome
Among many other wonderful things, 2012 saw the start of video blogging at giffgaff. ...
-
What's going on 'round the gaff'
2nd April is a glorious day in the history of giffgaff, it’s the anniversary of the day ‘The gaff’ was launched. ...
-
A blogger became a freelance writer
zerodudex333 posted his first blog back in 2011, ‘How to build an App’ and has been blogging for us ever since ...
-
Clucking awesome
Our members’ marvellous ideas aren’t just limited to human life, occasionally we do our bit for the animal kingdom as well.
-
App-solutely app-tastic
We couldn’t be a mobile network that didn’t have an app. That’s just crazy right? But for a while we actually were app-less.
-
Donating to a charity of your choice
We like to thank our members for all the hard work they do. And in June we had our first ever Payback payout. Payback is how we reward our members for lending a helping hand.
-
It's in the bag
giffgaff’s first goodybag was on its way. And in true giffgaff style, we launched it with the help of our members, who gave us incredible feedback on pricing.
-
Tools for the courageous
In the spirit of doing things differently and with giffgaff fresh on the market, we created a set of Tools for Hire allowing members to create epic videos. ...
-
giffgaff launched
Despite a few naysayers and people who still thought the world was flat, giffgaff was born on the 25th of November, 2009.
-
Community launched - woohoo
Like all good things, everything starts with a bang. And before giffgaff became the network it was today; we kicked off our journey with the launch of the community.