run by you

Our members are the masterminds at the heart of everything we do. They are the Bonnie to our Clyde. Here are some of their lovely stories that truly make us run by you.

Let’s begin

2018
Today

  • Did you know?

    If you missed out on the biggest and best ever run by you awards yet, you can catch all the glitz and gossip with the videos below.

    Leave your footprints in giffgaff’s history

    Our members, the little brainboxes, are constantly thinking up new ways to make giffgaff even better. Get involved with our community to make your story a part of ours.

2018
March
2018
February

  • Trophies made by you

    When we desperately needed some unique and wonderful trophies to award our hall of famers, this member rose to the woodcrafting challenge. ...

  • His face on The Voice

    We’re proud sponsors of The Voice UK. Every week a new lovely fan is spotlighted across our social channels. ...

  • Run By You Winners 2017/18

  • Run By You Nominations 2017/18

2018
January

  • A 1 million minute marvel

    bluemoonbaz, one of our most profilic members, hit a major milestone in 2018: 1 million minutes on the community. ...

  • Some familiar faces on The Voice

    We’re proud sponsors of The Voice UK. For our first sponsorship ident community members as7861 and jammydodge made their debut’s on the big screen. ...

2017
December

  • Paying a little back

    Always the most generous bunch, our fantastic community donated £56k to British Heart Foundation and Save the Children. ...

  • Running in the right direction for charity

    Possibly our most fun tradition is our 5K Santa run around the centre of Uxbridge, with all the proceeds going to charity. ...

2017
November

  • A new studio for the gaff

    Studio is a space for members to create guides and snazzy artwork for the gaff.

  • Another year older

    In November 2017 giffgaff turned 8, so of course we shared our celebrations with our members. ...

2017
August
2017
July
2017
June
2017
May

  • Rewarding members

    Whenever award season rolls around we always make sure we’ve at least one member with us to pick up the trophy, even in years, like 2017, when we didn’t actually win one. ...

2017
April

  • Come and join us

    2017 set new challenges, and we wanted our next brand campaign to reach new heights. Welcome, ‘The big swim.’ One of our members, Ben, helped us on the creative for the campaign. It was nice to see that he was a giffgaff member as it made us want to work with him even more.

2017
March

  • New year new phones

    It’s the start of a fresh year, and that can only mean one thing: Mobile World Congress (MWC) is just around the corner.

2017
February

  • Supernatural tweeters

    These social media moguls formed a small focus group to help us decide which version of our logo we should use for the show....

2017
January

  • 181 idents and counting

    Over the year we included over 180 tweet and member comments into our E4 sponsorship adverts on TV.

2016
October
2016
September

  • Bringing a new blogger aboard

    willp789 is one of our newest bloggers. He loves all things related to tech, writing about it, trying it out and telling our readers which of it’s great and which of it is not. ...

2016
June

  • The best buddies

    In January 2016 we launched the Joining Buddy scheme. New members were paired with a member of the community who could answer their questions about all things giffgaff, should they need it. ...

  • Hot from the press

    misswotsit is one of the most active community members. And, when asked to join the working from home Educator team, she jumped at the chance ...

  • No place like home

    We wouldn’t be where we are today without our members and we really believe that, together, anything is possible.

2016
May

  • Who's a giffgaff member?

    We always try and get our members involved in all sorts of weird and wonderful things we do. This even extends to giffgaff ads. ...

  • The sky's the limit

    Our members love helping us improve. Their involvement was particularly important when ...

2016
April
2016
February
2015
November

  • Our 600th idea

    It turns out our members love a good scare. We asked them what frightens them the most and received 270 responses. ...

2015
October

  • House of real fears

    It turns out our members love a good scare. We asked them what frightens them the most and received 270 responses.

  • The 1 million minute man

    Helping people can give us a warm glow inside, so imagine how woodyuk felt when he hit the 1 million minute mark ...

2015
June

  • The network won by you

    That’s right. giffgaff won the Which? award for Best Telecom Provider of the Year 2015. ...

2015
May

  • The network run by its members

    giffgaff was being noticed for the radical way we approach mobile. With the press giving us the title: “giffgaff, the ‘bonkers’ mobile network, proves that the crowd can run your business for you.” ...

  • Hey you, get involved

  • Cook up something good in Labs

    The community are constantly coming up with creative ideas to leave their legacy and make giffgaff even greater. We launched Labs which made it easier for members to chat about existing ideas and pitch new ones.

2015
March
2014
October

  • giffgaff legends make a riot

    We teamed up with Riot and invited a bunch of plucky members to divide into teams for a game of League of Legends (that’s the online multiplayer battle game, for you non-gamers out there). The tournament lasted six weeks and even helped a few members become professionals in the eSports industry.

2014
June
2014
May
2014
April

  • Who's the boss?

    We really do like our members to be in control. In fact, in 2014 for one of our campaigns

2014
February
2013
December

  • 500 and counting

    We’re all about new ideas. Like oxygen or lemon meringue, we just can’t get enough of them ...

2013
September

  • Welcome to the gaff

    In 2013, we hosted our first open house and welcomed members to the gaff for the first time.

2013
August
2013
June
2013
January
2012
December

  • Just giving

  • Transferring your number

    Way back in the foggy mists of time the giffgaff SIM was a little less flexible than it is today and didn’t come as a three-in-one package. This made number transfers trickier. Of course, there isn’t a problem that our members can’t solve.

2012
October

  • He wants to be a millionaire

    Some of our members really do go the extra mile when it comes to helping others in the community. Take darrenpainter for instance, since July 2010 ...

2012
July
2012
June

  • Everything is awesome

    Among many other wonderful things, 2012 saw the start of video blogging at giffgaff. ...

2012
May
2012
April
2011
December
2011
November
2011
August

  • Clucking awesome

    Our members’ marvellous ideas aren’t just limited to human life, occasionally we do our bit for the animal kingdom as well.

2011
March
2011
January
2010
July

  • App-solutely app-tastic

    We couldn’t be a mobile network that didn’t have an app. That’s just crazy right? But for a while we actually were app-less.

2010
June

  • Donating to a charity of your choice

    We like to thank our members for all the hard work they do. And in June we had our first ever Payback payout. Payback is how we reward our members for lending a helping hand.

2010
May
2010
April

  • It's in the bag

    giffgaff’s first goodybag was on its way. And in true giffgaff style, we launched it with the help of our members, who gave us incredible feedback on pricing.

2010
January
2009
December
2009
November

  • giffgaff launched

    Despite a few naysayers and people who still thought the world was flat, giffgaff was born on the 25th of November, 2009.

2009
August

  • Community launched - woohoo

    Like all good things, everything starts with a bang. And before giffgaff became the network it was today; we kicked off our journey with the launch of the community.

2018 2017 2016 2015 2014 2013 2012 2011 2010 2009